|
|
Post by Jennifer on Dec 22, 2023 1:04:26 GMT
I got the food tracking update yesterday.
I can't change the serving size to be correct.
Let's says eggs for an example, I can't change the serving size from 1 to 2, it changes it to 3 and then I can only choose 1/4, 1/2, 1/8.. I can't make it 1 egg, 2 eggs, right now its tracked as 3 1/8 eggs, I just want to track 2 eggs!!!
My bacon is tracked as 19 1/8 grams, its as close as I can get, the right grams are 19.
Android 9+
App version 10:54:1
Is anyone else seeing this ?
|
|
|
|
Post by DebDoesWW on Dec 22, 2023 2:29:12 GMT
Jennifer I heard they were working on it, it was part of the #updatefail
|
|
|
|
Post by Jennifer on Dec 22, 2023 12:47:07 GMT
Jennifer I heard they were working on it, it was part of the #updatefail Thank you Deb, I tried again this morning hoping that a miracle happened over night. I literally can not track anything without a fraction next to it.. 2 1/4 19 1/8 5 1/4 🤯 |
|
|
|
Post by linda72 on Dec 22, 2023 16:09:22 GMT
Jennifer, DebDoesWW, I also am on Android and I am not having this issue. I checked eggs and to change the amount, I can slide the number up or down to pick the correct amount. If a fraction is showing, I slide that back up to be blank. I also found I could tap on the correct number to change it and tapping on the blank area for fractions took it away. My version is 10.54.1.
|
|
|
|
Post by Jennifer on Dec 22, 2023 19:30:37 GMT
Thank you Linda, I can't get it to stay on the grayed spot, its like its off center and won't change.
I went to chat, they said they are getting reports on this and sent me to a priority agent who took all of my info and is reporting.
|
|
|
|
Post by Laura M on Dec 23, 2023 17:19:54 GMT
I really don't understand why they find the need to have the scrolling amounts when tracking. Why can't I just put a "1" or whatever in rather than scrolling and hoping it'll stay on the right amount.
This "simplified" plan is really not that simple.
I really think they are trying to frustrate us into weight loss meds.
|
|
|
|
Post by Jennifer on Dec 23, 2023 18:42:20 GMT
I really think they are trying to frustrate us into weight loss meds. I am just as frustrated as anyone else with the issues, but I don't believe that for a second. First you have to qualify for the prescription .. and if you do, you're still using the app to follow the plan so how was that a calculated win for WW? |
|
|
|
Post by ginnpr on Dec 23, 2023 20:02:39 GMT
I really think they are trying to frustrate us into weight loss meds. I am just as frustrated as anyone else with the issues, but I don't believe that for a second. First you have to qualify for the prescription .. and if you do, you're still using the app to follow the plan so how was that a calculated win for WW? I know I mentioned this before - but when I took the survey on the Sequence website - said I was over 70 so did not qualify - I am 87. When I took the same exact survey on the WW web link - said approved and sent me to link to sign up. |
|
|
|
Post by Jennifer on Dec 23, 2023 20:05:59 GMT
Ginnpr, I know the criteria is bmi of 30+ or bmi of 27 with a diagnosed chronic obesity related illness.
I did not see an age, did you ?
|
|
|
|
Post by ginnpr on Dec 23, 2023 20:10:27 GMT
Ginnpr, I know the criteria is bmi of 30+ or bmi of 27 with a diagnosed chronic obesity related illness. I did not see an age, did you ? Yes - the Sequence one did as for age or birthdate - I forgot. |
|
|
|
Post by lindasb12 on Dec 24, 2023 16:21:13 GMT
I had a different issue with tracking. I got the update yesterday but it must have happened after I pretracked what I anticipated my day would be. This morning I went to update it. it took me multiple tries to update from my planned 3/4 of a serving to the actual full serving I had yesterday. No problem deleting the dinner I didn't have and adding the dinner I did have. But then I went on to pretrack today. We are having our main meal at lunch time, family Christmas get-together. So dinner will be a lunch type meal. At first I thought: salad - low points and more veggies. So I tracked tossed salad, FF cheese, and dressing. Then I remembered I had leftover soup from yesterday and I thought, I really should eat that. So it took me multiple tries but I finally got either the cheese or the salad deleted. The other two items would not go no matter how many times I brought them up and clicked on "remove". Finally I had to go through the actual website and I noticed on the website when I brought up the item, there was "delete" listed at the top of the item listing. That worked to delete the items. I don't know if that "delete" appears on the app listing. But the remove on the bottom does not work properly. If it wasn't a holiday, I would have called WW and unless it's fixed before then, I will be calling after the holidays.
By the way, if you didn't know, if you have android version 14, the zoom app is not compatible with the WW workshops on Android 14. I ran into that snag two weeks ago and last week it was the same. I will probably go in person the next two weeks. Hopefully it will be fixed before the next time I want to do a virtual workshop. I was able to do it on my tablet this week. It still has android 13. I use my chromebook the week before.
Get it together WW! LOL
|
|
|
|
Post by Laura M on Dec 24, 2023 17:14:47 GMT
I really think they are trying to frustrate us into weight loss meds. I am just as frustrated as anyone else with the issues, but I don't believe that for a second. First you have to qualify for the prescription .. and if you do, you're still using the app to follow the plan so how was that a calculated win for WW? You do know I was being sarcastic right??? None-the-less....the tracking for the medication side is completely different. If weight watchers can offer points, diabetic and medication plans all in one app; they surely can bring back the old plans as well! |
|
|
|
Post by lindasb12 on Dec 31, 2023 16:12:39 GMT
the issues I experienced the first day seemed to have corrected itself without me needing to call WW.
|
|
|
|
Post by Jennifer on Dec 31, 2023 20:36:48 GMT
the issues I experienced the first day seemed to have corrected itself without me needing to call WW. Mine are gone too. 🤗 |
|
