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Post by surfgirl on Jul 30, 2020 17:27:24 GMT
I emailed support via the app on 7/23 and said that I'm having this problem and that I'm hearing about others who do too. The response was that yes they've had a few ios users report this. Their recommendations are to do a hard close, reboot my device/log out/log in, or delete and reinstall my app. The only one that I've been willing to try is to reboot, and that hasn't made a difference. Sounds ds like they don't want to deal with actually fixing it. Susan, are you using the paid or free version? Cathy and I are using free version on SamsungAndroid phones. |
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Post by susan092907 on Jul 31, 2020 0:47:30 GMT
I’m using the paid version on an iPhone.
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Post by surfgirl on Aug 17, 2020 18:09:20 GMT
Well, I never heard back from iTBs via email after the initial email which was of no help at all. I sent a message via Instagram and they never even looked at it! So now I've just gone to their website and put in a help ticket, let's see if anyone even bothers to read it, let alone respond with something that actually works. I like this app a lot now that I've gotten used to it, and dare I say, it's probably better built than my old beloved and no longer supported app that I lost access to. That said, I'd love to explore the paid version, but not if they can't fix something as basic as making the app advance to the next day automatically at midnight. That's like software coding 101. I can't believe this is so difficult to get fixed, but I'll let you know if anything comes of it.
susan092907 , maybe you should put in a ticket also, and tell them you want a refund on your paid subscription if they cant fix it. Maybe that will get their attention!
ETA:
Another generic email response:
"We love when people reach out to just say “HI!”, but you probably have something more pressing you need our help with. One of our team members will be reviewing your email and following up if needed shortly. We try to respond to all requests within a few hours but please be patient as it can take up to 24 hours to receive a response.
In the meantime, check below for answers to the most frequently asked questions or visit our Help Center for a more comprehensive list:
How can I reset my password?
What’s the difference between Better Balance, Sugar Smart, Carb Conscious, etc?
Where can I find the list of zero bite foods for the Better Balance plan?
iOS: I upgrade to Pro but still can’t access any of the premium features?
iOS: My iOS app icon shows that I have notifications, where are they?
iOS: How can I delete an item from my log in Tracker?
Please simply reply to let us know if one of the above links answered your question.
All the best,
The iTrackBites Team"
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Post by susan092907 on Aug 17, 2020 22:18:38 GMT
surfgirl, Honestly, I don't have the patience to deal with it. I just go to the next day. I've been getting more used to the app too, after coming back to it a few weeks ago after a long time on MFP. I won't renew my paid subscription though. I don't use the recipe builder - I just estimate what's in my portion of a recipe. I don't post on the community board - I only participate on these boards. I don't use the dual points/calories tracker. I don't eat at chain restaurants, and if I do once in a while, I just track a generic version of what I eat. I always add oil or butter to my tracker for anything that I eat from a restaurant. A lot of people who post like the app though, especially to access the old WW plans or to save money on the current WW plans. Good luck with it all, and thanks for the update.
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Post by cathygeha on Aug 18, 2020 8:33:56 GMT
surfgirl, I wonder if you can contact them via Twitter? That might work.
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Post by surfgirl on Aug 18, 2020 20:05:27 GMT
surfgirl , I wonder if you can contact them via Twitter? That might work. Cathy, I'm not on Twitter. But I do have an update. I finally got a reply on Instagram, though I DM'd them weeks ago! It was just to ask if I'd submitted a ticket to the Help Desk on the website, which I did the other day. They also said that IT is aware of the issue. And in the reply I got from my Help Desk ticket, they also said that IT is aware of this problem and is working on an update that will fix it. So let's hope they figure it out! Cathy, since you're on the FB page there, if you hear of an update, can you please let us know here? Thanks so much!
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