|
Post by jamescat1 on Apr 8, 2019 14:19:34 GMT
Yesterday i had what I considered to be a very invasive pat down by TSA in San Diego. The computer screen showed a feminine product in a private area and even though I told her what it was she proceeded to pull my pants from the waistband and I felt humiliated. This was in the public area but since I was wearing a jacket my husband could not see what was going on. This morning I sent a strong letter to the director of security and TSA in Sann Diego. This should never happen to a female. No other thing showed up on the screen, not my knee implants or the plate in the arm. This was the pre check line so nothing was even taken out of the carry on.
|
|
|
Post by linda72 on Apr 8, 2019 14:28:23 GMT
jamescat1, I am so sorry to hear about your experience with TSA. How humiliating and totally unnecessary. I will be interested to hear what response you get, if any. (((Hugs)))
|
|
|
Post by borntexan on Apr 8, 2019 14:30:46 GMT
jamescat1(((Hugs)))Audrey.I hope you get a response.You should have never had to go through that.
|
|
|
Post by zazzles on Apr 8, 2019 14:50:29 GMT
jamescat1, what a horrible experience, Audrey. I’m sure you’ll get some kind of apology. That won’t negate the embarassment and negative experience. All of the over-reaching TSA stuff since 9/11 is the reason I’ve only flown a few times since it all started. I have an unreasonable fear that I’ll say or do something that will cause a rogue agent to pull a gun and shoot me; in my brief experiences with their ever-changing rules and routines I’ve had enough negative experiences to warrant my fears.
|
|
|
Post by jamescat1 on Apr 8, 2019 15:21:10 GMT
I fly frequently at least 5 times a year. Once a TSA agent wanted to take my expensive lipstick because the end of the tube was pointed. Luckily a female told him it was just the design of the lipstick tube. That was in Fresno where agents are trained so I can give him a pass for being new to the job. The one though in San Diego was inexcusable. In Dubai all women go through private screening but it is fast and simple and certainly noninvasive. If she thought I was smuggling drugs or a bomb device she needs to be removed from her job. I do not fit that profile nor would it show up with a quick passport check.
|
|
|
Post by jamescat1 on Apr 8, 2019 15:29:35 GMT
Dear Audrey, The Airport Authority apologizes for your security checkpoint experience at the San Diego International Airport. Please contact the local TSA San Diego Customer Support team directly at (619) 321-1357 to voice your concern. Thank you for your interest in San Diego International Airport, operated by the San Diego County Regional Airport Authority. Sincerely, Customer Service San Diego International AirportDear Audrey, Received this a few minutes ago and I left a voice mail. I am still mailing my letter to document it.
|
|
|
Post by DotRen on Apr 8, 2019 15:47:59 GMT
jamescat1, how awful! I know nothing they say can change it, but I hope at least you get a response.
|
|
|
Post by doordie50 on Apr 8, 2019 17:49:31 GMT
jamescat1, what an ordeal. Audrey, I am so sorry that happened to you. Just unforgivable.
|
|
|
Post by fullmahina on Apr 8, 2019 18:18:41 GMT
jamescat1, what happened to you is so disturbing and unforgivable! I am so sorry.
|
|
|
Post by zazzles on Apr 8, 2019 20:15:26 GMT
Received this a few minutes ago and I left a voice mail. I am still mailing my letter to document it. And then one has to wonder if complaining can lead to being put on a do not fly list. I have a friend who traveled to Scotland through England a few years back—it was an annual trip for him at that point. Coming back through England the customs agent told he that he had overstayed his visa (by a matter of a week or so). That would have been the end of it, but my friend decided to use dry humor to make a joke out of it. Result: he was banned from travel to/through England for a number of years (two I think). Giving petty bureaucrats too much power with little oversight and no appeal just invites abuse.
|
|
|
Post by jamescat1 on Apr 8, 2019 23:35:50 GMT
My call was not returned so I called at 4:30. The man I spoke to responded as a true government TSA employee. He will check the video to see if the agent told me beforehand what she would do. If not she can lose her job. He also said I should have been offered the courtesy of a private room with my husband present. I felt he was reading from a book and at one point, sorry zazzles, I yelled out @you are acting like a man. Is there a female in authority?” It ended with him requesting me to fill out a form on line and he will review everything. I will give him a week.
|
|
|
Post by zazzles on Apr 9, 2019 0:38:01 GMT
My call was not returned so I called at 4:30. The man I spoke to responded as a true government TSA employee. He will check the video to see if the agent told me beforehand what she would do. If not she can lose her job. He also said I should have been offered the courtesy of a private room with my husband present. I felt he was reading from a book and at one point, sorry zazzles , I yelled out @you are acting like a man. Is there a female in authority?” It ended with him requesting me to fill out a form on line and he will review everything. I will give him a week. No offense, Audrey. The should have female employees available to deal with situations such as this. I’ll be interested in the eventual outcome.
|
|
|
Post by jamescat1 on Apr 9, 2019 2:45:00 GMT
Dear Ms. Ward,
It was a pleasure speaking with you April 7, 2019 regarding your travel experience on April 7, 2019. Based on the security screening procedures described, the procedures applied by TSA would be inconsistent with TSA’s Checkpoint Standard Operating Procedures (SOP). In an effort to address the serious allegations that have been leveled, please provide me with the requested information below. The information provided will be used to locate your likeness and the officer who conducted the patdown on surveillance video to determine if, in fact, the officer violated TSA procedures and policies.
1. Approximate time you passed through security:
2. Precheck or nonprecheck:
3. Airline carrier:
4. Gate departure:
5. Documents presented (if applicable):
6. Physical description of your likeness or photo:
7. Approximate age:
8. Height/weight:
9. Hair (length, worn up/down/ponytail etc.):
10. Clothing you may have worn:
11. Name(s) of any TSA officers you may have notified:
Your complaint is taken seriously. Upon receipt of the information requested, the complaint will be forwarded to appropriate security checkpoint manager to conduct a thorough investigation. Upon completion of our investigation, you can rest assure that appropriate action(s) will be taken to prevent such behaviors from occurring in the future by providing refresher training in standard operating procedures and customer service. Other potential dispositions towards the officers may include any of the following: letter of counseling or disciplinary action up to removal from federal service.
TSA welcomes all feedback rather it reflects negatively or positively against TSA. If you have concerns regarding the screening process during future travels, you can ask to speak to a supervisor, Passenger Support Specialist (PSS), or manager while at the checkpoint.
Should you have any questions or concerns, please do not hesitate to contact me.
Sincerely,
|
|
|
Post by DebDoesWW on Apr 9, 2019 12:35:59 GMT
jamescat1, it appears they are on top of things there Audrey. So sorry this happened to you but I'm glad both you and them are addressing the situation so it won't happen to anyone else. Hugs.
|
|
|
Post by DotRen on Apr 9, 2019 12:46:16 GMT
DotRen You are so right about private insurance going up.We don't even have flood insurance and ours went up to $437 for 6 months this year.We will be looking for someone else for the next 6 months but probably won't find anything any cheaper. Texas Windstorm *only* went up $220. I'm surprised to be honest. I figured with the others going up the amount they did, TWS would be up at least $500. *knock on wood*
|
|